Privacy Policy

This privacy policy explains how A & E Property LTD collects, uses and protects personal information when you use this website, enquire about a room, book a viewing or communicate with us.

Last updated: 16 July 2026

Who We Are

A & E Property LTD provides professional rooms to rent and house-share accommodation. Our website address is https://ae-propertyltd.co.uk/.

You can contact us by email at info@ae-propertyltd.co.uk or by phone on 01634 907 011.

Information We Collect

We may collect personal information when you submit an enquiry form, request a viewing, contact us by email or phone, apply for a room, or use the website.

Your name, email address and phone number.
Your preferred room, location, move date, budget and viewing availability.
Messages or information you choose to send to us.
Application, referencing and tenancy information where you decide to proceed with a room.
Technical information such as IP address, browser type, device information and pages visited.

How We Use Your Information

We use personal information to respond to enquiries, arrange viewings, manage applications, provide tenancy services, keep records, improve the website and protect the security of our systems.

We may also use enquiry information to suggest suitable alternative rooms where the room you asked about is unavailable.

Our Lawful Bases

Depending on the context, we rely on one or more of the following lawful bases:

Contract: to take steps before entering into a tenancy agreement and to manage a tenancy.
Legitimate interests: to respond to enquiries, arrange viewings, manage our property business, improve our website and protect our systems.
Legal obligation: where we must keep records or comply with housing, tax, accounting, safety, anti-fraud or other legal requirements.
Consent: where consent is required, such as for certain optional cookies or marketing preferences.

Who We Share Information With

We only share personal information where necessary and appropriate. This may include:

Referencing, affordability or identity-check providers if you apply for a room.
Payment, accounting, legal, insurance, maintenance or property-management service providers.
Website, hosting, analytics, security, email and form-processing providers.
Regulators, public authorities or law-enforcement bodies where required by law.

Cookies and Analytics

This website uses cookies and similar technologies that help the site work, keep it secure, measure usage and understand how visitors find and use our pages.

Some cookies are necessary for the website to function. Optional analytics or marketing cookies should only be used where the correct consent or lawful basis applies. You can control cookies through your browser settings and, where available, through the website cookie controls.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including to respond to enquiries, manage applications and tenancies, comply with legal obligations, resolve disputes and maintain business records.

General enquiries that do not progress may be kept for a shorter period. Tenancy, accounting and compliance records may need to be kept for longer where required by law or legitimate business need.

How We Protect Information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No website or email system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through website forms.

Your Rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to the use of your personal information. You may also have the right to data portability and the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@ae-propertyltd.co.uk.

Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Third-Party Links and Embedded Content

Our website may link to third-party websites or include embedded content such as maps, videos or social media features. Those third parties may collect information about you according to their own privacy notices.

Changes to This Policy

We may update this policy from time to time. The latest version will be published on this page.

We keep this privacy policy under review and update it when our website, services or legal obligations change.